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Cancel a session or event date

Call off one session or event date, tell everyone affected, and keep the calendar honest.

Who can do this: coordinators and admins.

Use this when a single date cannot go ahead: the hall is unavailable, the heating has failed, or nobody can run it. If you are shut for a whole day or a holiday at a site, a closure is quicker, because it cancels every session on those days (see Weekly rules and closures).

Steps​

  1. Choose Calendar in the sidebar, then List.
  2. Click the session or event date, for example Music Makers next Friday. It opens on the Details tab.
  3. Scroll to Cancel this session. Gizzago tells you who will be affected, such as "This will affect 6 booked places. People booked are emailed.", or "Nobody is booked or has reserved for it yet."
  4. Type a Reason, such as "Hall unavailable". Families see it in their email.
  5. Press Cancel session, then Cancel session again to confirm.
What you'll see

"Session cancelled", with how many bookings were cancelled and emailed. A banner across the session page reads "Cancelled:" and your reason, and the session no longer has a Pack or Open desk button.

What Gizzago does for you​

  • Event bookings. Everyone booked, and everyone on the waiting list, has their booking cancelled and gets an email with your reason. Any unpaid charge for the booking is cleared.
  • The public site. The date disappears from the public Events page. Anyone who opens an old link sees "This session has been cancelled."
  • Reservations. Toys reserved for a cancelled lending session are marked as at risk. They show on Today under Needs attention, so you can move them to another session (see Manage a reservation).
  • The record. The cancellation is kept in the audit log.

A session that has already started cannot be cancelled. Close it at the desk in the usual way instead.

Moving rather than cancelling​

You cannot drag a session to another day. Cancel it, then add a new one on the right date (see Add a session, or start one now). For an event, add the new date from the event's page with Add a single date.