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The emails Gizzago sends

Know what families and your team receive from Gizzago, so nothing comes as a surprise.

Who can do this: coordinators and admins can see and change the emails. Members receive them.

Gizzago sends emails as your library, not as Gizzago. The sender's name is your library's name, and when someone presses Reply, the reply goes to your library's own email address. Each email uses your library's colour and logo, and dates always include the day of the week.

Before emails go out

Emails only leave Gizzago once your library's email sending is set up. Until then, every email Gizzago would have sent is kept in the sent-mail log, so you can see what would have gone.

Steps: check how your emails are signed​

  1. Press Settings in the sidebar, then Communications.
  2. Under Emails from the library, check the From name (usually your library's name).
  3. Fill in Replies go to with the email address families should reply to. Leave it empty if people should not reply.
  4. Write a Footer, which goes at the bottom of every email. Your name, address and charity number are a good start.
  5. Press Save.
What you'll see

A message confirms the save. Every email from then on uses the new name, reply address and footer. Send yourself a test to check (see Edit, test or switch off a message).

The full list​

The Message templates page groups them the same way.

Reminders

  • Loan due soon: a friendly note before something is due back (2 days before, by default).
  • Loan overdue: kind reminders after the due date (1, 3, 7, 14 and 28 days late, by default).
  • Membership expiring: 30 days before, 7 days before and on the day a membership ends.

Reservations

  • Reservation confirmed, Reservation changed, Reservation cancelled.
  • Reminder the evening before: sent when bookings close, with Still coming and Release buttons.
  • Ready to collect: when every toy on a reservation has been picked.
  • Not collected: after a missed collection, with a Rebook button.
  • Waitlist offer: tells the first family in a queue that the toy is free for them.

Membership and visits

  • Welcome: when someone joins, with what happens next.
  • Membership receipt and Membership renewed.
  • Visit receipt: after a visit to the desk: what was borrowed, when it is due and what was paid.
  • Missing piece noted: when a toy comes back with pieces missing, so the family can look for them.
  • Booking confirmed, Booking reminder (the day before) and Booking cancelled, for events.
  • Account deletion requested: confirms a member's request to delete their account.
  • Message to members: messages you write yourself (see Write to your members).

Sign-in and team

  • Sign-in link, Team invitation and New device sign-in.

Receipts, sign-in emails and deletion confirmations are Always sent: you cannot switch them off, because people need them. Most of the others can be reworded or switched off.