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What members see in their account

Know what members can do for themselves, so you can point them to the right page.

Who can do this: members, once they have signed in. Coordinators can read this to help families on the phone or at the desk.

When a member signs in, Gizzago opens their account. The pages are listed down the side (on a phone, in an Account section list): Overview, Loans, Reservations, Membership, Family, Saved, Payments, Preferences, Security and Privacy.

Steps: renew a loan​

  1. Sign in. The Overview page says Hello and the member's name, with an On loan card and a Reserved for you card.
  2. On the On loan card, press Renew next to the toy. Under the button, Gizzago says the new due date, such as "Renewing gives you until Sat 24 Oct".
  3. A message says Renewed, and the due date moves.
What you'll see

If a toy cannot be renewed, there is no Renew button. Instead a line explains why and what to do: it is overdue, it has been renewed as many times as allowed, the membership has ended, or someone else has reserved it.

Steps: report a problem with a toy​

  1. Press All loans on the On loan card (or Loans in the list of pages).
  2. Press Report a problem under the toy.
  3. Choose What kind of problem?: A piece is missing or It is damaged.
  4. Describe What happened?, for example "the red lorry is missing".
  5. Press Send. A message says Thank you for telling us, and the team sees it on the family's record.

The other pages​

  • Reservations: what the library is keeping for them, under Coming up and Earlier. Change session moves a reservation and Cancel cancels it (see Reserving toys).
  • Membership: their plan, when it Started and Runs until, what they can borrow, and a Renew button when renewal is open.
  • Family: their address and Where you usually collect (press Save details), the adults in the household, and their children (press Add a child, then Save children).
  • Saved: toys saved with Save for later, and queues they have joined with Tell me when it's back. They can Remove a saved toy or Leave queue.
  • Payments: what they owe, with a Pay balance button if they owe anything, and Payments you have made. Paying online needs your library to have connected Stripe.
  • Preferences: the News and offers switch for newsletters. Loan emails are always sent.
  • Security: passkeys, password, authenticator app, and Sign out other devices. See Passkeys and two-step sign-in.
  • Privacy: Download my data and Delete my account. See Members' own data: download and deletion.

Team notes and safeguarding notes never appear in a member's account. Notes marked The member too, in their account are included when a member downloads their data; showing them on the account pages is not built yet.