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Manage a reservation

Change a reservation for a family when their plans change, or tidy up after a session.

Who can do this: coordinators and admins. Members can change or cancel their own reservations from their account until bookings close.

Find a reservation​

  1. Press Loans in the sidebar, then the Reservations tab.
  2. Use the chips to choose Upcoming, Past, Not collected or Cancelled. The sessions that have reservations are listed along the top, each with its own Pick list button.
  3. Press the member's name on a row. A side panel opens.

You can also open a reservation from the person's record: go to their Reservations tab and press the reservation.

What you'll see

The panel shows the reservation's status, a link to the member, when they Collect and when the toys are due Back by, when it was Booked, and each toy on it. A toy marked At risk is waiting on a return that has not come back yet, and the panel says why.

Move a reservation to another session​

  1. In the panel, choose a session under Move to another session.
  2. Press Move.

A message says Reservation moved, and the member gets an email telling them the new date.

Cancel a reservation​

  1. In the panel, press Cancel reservation.
  2. Gizzago asks Cancel and tell the member? Press Cancel it.

A message says Reservation cancelled. The toys are free for others again, the reservation leaves the Upcoming list, and the member gets an email.

Mark a reservation not collected​

Once a session has started, you can release reservations nobody came for. Gizzago also does this by itself 2 hours after the session ends, so you only need to do it by hand if you want the toys back on the shelf sooner.

  • For one reservation: open it and press Not collected in the panel.
  • For several: tick their rows in the list and press Mark not collected in the bar that appears.

The toys are released, and the member gets a kind email with a Rebook button (see "Still coming?" and "Rebook" emails). There is no fine. The missed collection is noted on the family's timeline.

What the statuses mean​

  • Reserved: booked and waiting for the session.
  • Ready to collect: every toy has been picked and set aside.
  • Collected or Partly collected: handed over at the desk, in full or in part.
  • Not collected: nobody came, and the toys were released.
  • Cancelled: cancelled by the member or the team.

Handing reserved toys over happens at the desk: see Hand over reserved toys.

Not yet

Staff cannot yet make a new reservation on a member's behalf. Ask the member to reserve online, or lend the toys at the desk on the day.